Online Conditions of Sale
Incorrectly Supplied / Ordered Goods
Right to Cancel
Returns / Refund Policy
Online Conditions Of Sale
Our terms and conditions apply to all online conditions of sale
from our web site. The terms are set out below. Read them before ordering. You
may wish to print a copy for future reference. Other terms and conditions such
change these terms from time to time without notice to you. Changes will apply
to any subsequent orders received.
We reserve the right to change these terms from time to time. Changes will be
posted on this site.
Delivery charges and, when we estimate we may supply the goods to you are
contained in our separate Delivery Section of the site.
We try to deliver goods when stated but cannot guarantee delivery by such date.
No goods shall be left unless an Adult signs for delivery.
All goods are subject to availability and if we cannot supply them we will inform
you and you will be given a full refund of what you have paid.
The goods are sold at the price on our web site at the date we receive
the order from you. If we find a pricing error or goods are not available
at the price stated or not available for sale due to stock levels we will inform you as soon as possible
and give you the opportunity, if you wish, of reconfirming your order at
the correct price or canceling it.
Tyretraders.com Ltd are not responsible for, and will not honor, pricing mistakes.
If we cannot
contact you we will cancel the order. If you cancel and you have paid the
goods, you will be given a full refund.
Payment can be made by any means set out in our Accepted Payment Types We
aim to keep details of your order and payment secure, however except in cases
of negligence, we are not liable for any losses as a result of unauthorised
access to information provided by you.
The contract between us shall be governed by the laws of England and Wales and
any dispute between us will be resolved exclusively in the courts of England
Product images shown are for illustration purposes only and the image may not fully reflect the product being purchased.
If you have any queries please contact email@example.com before purchasing.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that
your order has been accepted. Your order constitutes an offer to us to buy a Product.
All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched.
The contract between us will only be formed when we send you the Dispatch Confirmation.
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation.
We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed
in a separate Dispatch Confirmation.
Accepted Payment Types
We currently accept all major credit cards through our on-line card processor.
In the case of cheques payment must be cleared into our Bank.
No goods are to be shipped unless payment has been authorised by our payment processor / Bank.
Incorrectly Supplied / Ordered Goods
It is the customer's ultimate responsibility to ensure the goods ordered are the
correct fitment and are suitable for their intended use or purpose. If your not sure please
call us! Your order can be amended or cancelled as required. No liability will
be accepted for goods ordered incorrectly for their intended use or purpose.
To return items
incorrectly ordered please see our returns policy
In the event of goods being supplied incorrectly by Tyretraders.com Ltd please
inform us immediately and we will endeavour to exchange the goods as soon as possible.
Do not use the items without the express authority from Tyretraders.com Ltd in writing
otherwise this will be taken as you have accepted the goods as supplied.
The tyre manufacturer must establish liability in order for
Tyretraders.com Ltd to warranty a tyre. If a tyre is deemed
warrantable by the manufacturer, then a credit will be raised, which will be in
full minus the percentage of tread depth used. We would ask customers to
understand the need for proper tyre examination by the manufacturer before
establishing liability to replace the tyre. It is not therefore possible to
resolve tyre warranty problems on the spot. Tyres are not warranted when below the legal limit.
Accidental damage is not covered unless explicitly stated.
We cannot accept any wheels back if they are damaged or scratched.
Please check before accepting delivery as this cannot be rectified afterwards.
If for any reason a wheel or tyre is damaged on Delivery do not
fit it to your vehicle, We also advise a test fit prior to mounting tyres
for wheel only packages.
Right to cancel
We want you to be totally satisfied with every purchase you make
from Tyretraders.com Ltd. It is our aim to offer you exceptional value and
quality at outstandingly low prices
If you are a consumer and you order any item from us, you have
the statutory right within the United Kingdom to cancel the order and return
any goods ordered in exchange for a refund. This statutory right of
cancellation starts on the date that you submit your order and expires within
seven working days beginning on the day after the day on which you receive the
goods (hereinafter the "UK Statutory Right of Cancellation").
To cancel your order you should notify us by email, fax or in
writing within 7 working days, and send the goods back to us within
fourteen days of the date of cancellation. You are responsible for
ensuring that the goods are received by us and are not damaged in transit.
Goods should therefore be securely packaged. We recommend that you return items
using recorded delivery, for your protection.
You are also responsible for the cost of returning items to us,
unless the items were incorrectly delivered on our part, or the items are
damaged or faulty.
For details of how to return goods please read our Returns Policy
below. Please note that your statutory rights are not affected
Returns / Refund Policy
We aim to provide you with the highest standards of customer
service. If you need to return goods bought online, please follow the
If, for any reason, you are not completely happy with your purchase, simply
return it to Tyretraders.com Ltd
Notification of intent to return / cancel any goods must be received within 7
working days from acceptance of delivery and returned within 14 days of
unused in its original packaging, together with the receipt.
We reserve the right to reject good unsatisfactory packaged
All products can be returned for refund providing they are in the same
condition as supplied
No refund can be given on goods unless the goods are unused or are
found to be faulty after investigation.
All non faulty goods for refund must reach us
of the date of cancellation.
To help us process your return, goods should be accompanied by your name and
contact details, the order number and the date of purchase. (Please print and
complete a returns form
to accompany your goods.) This will allow us to refund you correctly.
Please email, fax or telephone Tyretraders.com Ltd for a return
authorisation code prior to returning goods.
Tyretraders.com Ltd will refund (including postage costs) any product
which is wrongly delivered, is damaged on delivery or is found to be faulty
Tyretraders.com Ltd will not
refund postage expenses for non faulty goods returned.
Subject to the UK Statutory Right of Cancellation, any proper and reasonable
costs that Tyretraders.com Ltd incur for the collection of non
faulty goods will be deducted from your refund.
For return authorisation, please contact www.tyretraders.com Ltd
Tel: 0121 568 8000
Fax: 0121 568 8111
Goods should be returned to:
Unit 17, Radius Industrial Estate
If you are concerned that a product we have supplied is faulty and
wish to return it to us for assessment please follow the guidelines below:
Any goods returned for assessment must be in a clean and dry condition
as per Health and Safety legislation.
Customers should contact Tyretraders.com Ltd by email or telephone
for a Return Authorisation number prior to returning goods for investigation.
Goods should be accompanied by your name and contact details, the order number
and the date of purchase. (Please print and complete a returns form to
accompany your goods). This will allow us to refund you correctly.
Full details of the perceived fault should be given in a brief letter and the
goods returned to the address below.
Please note that an investigation into perceived faulty goods may take several
days to complete as we may have to refer the goods to the manufacturer.
If the goods are found to have a fault (in the instance of tyres)
Tyretraders.com Ltd will, subject to the UK Statutory Right of
Cancellation, apply the tyre industry standard allowance (see
If the goods are found to not be faulty, the goods will be returned to you.
Tyretraders.com Ltd, subject to the UK Statutory Right of Cancellation,
reserves the right to charge you for the costs incurred in dealing with goods
that are found not to be faulty.
Customers should note that by buying the product they are accepting the terms
of the product guarantee and the
terms and conditions of Tyretraders.com Ltd
For return authorisation, please contact Tyretraders.com Ltd
Tel: 0121 568 8000
Goods should be returned to:
Unit 17, Radius Industrial Estate
Tyretraders.com will endeavour to supply any goods purchased within the
agreed time normally 3-5 working days, but will not be held responsible for
delays beyond their control. Responsibility for delivery times will
be with the carrier company used. We will however try our utmost to ensure
deliveries are prompt. In the event of any damaged or missing goods you should
contact Tyretraders.com ltd directly. Deliveries signed for as in good
condition and complete can not be rectified afterwards.
Tyretraders.com constantly monitors the fitting
stations and mobile fitters that we have signed up with our site. However, in
the case of a problem occuring with the fitting service, the customer should
take up the problem with the fitter station / mobile fitter concerned.
Tyretraders.com legal agreement with the fitter stations or mobile fitter
specifies their liability in this issue, and they have signed to this legal
agreement as such.
Mobile fitting - it is the
responsibility to ensure that they have all the correct
keys/locknuts etc and to ensure that access is available to the vehicle at the allotted time to
enable the mobile fitter to complete his work. Failure to
do so may incur extra costs to the customer i.e.: callout charge at a rate of £25.00 inc of V.A.T.
Tyretraders.com Ltd Commitment to privacy
Tyretraders.com Ltd, are committed to protecting the privacy of
those using our site and any personal information supplied to us.
Tyretraders.com Ltd will not sell any personal information or share any
information to third parties unrelated to it. Any information gathered will
only be used in the enhancement of our web site and services such as common
requests for products or FAQs and then no personal details will be given out.
Cookies are information packets sent by web servers to web browsers, and stored by
the web browsers. The information is then sent back to the server each time the browser
requests a page from the server. This enables web servers to identify and track web browsers.
There are two main kinds of cookies: session cookies and persistent cookies.
Session cookies are deleted from your computer when you close your browser,
whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.
Session Cookies are also used by the server to store information about user page activities so users can easily
pick up where they left off on the server's pages. By default, web pages really don't have any 'memory'.
Cookies tell the server what pages to show the user so the user doesn't have to remember or start
navigating the site all over again. Cookies act as a sort of “bookmark” within the site.
Similarly, cookies can store ordering information needed to make shopping carts work instead of forcing the user to remember
all the items the user put in the shopping cart.
Cookies are NOT viruses. Cookies use a plain text format. They are not compiled pieces of code so they cannot be executed nor
are they self-executing. Accordingly, they cannot make copies of themselves and spread to other networks to execute and replicate again.
Since they cannot perform these functions, they fall outside the standard virus definition.
We offer certain features that are only available through the use of a cookie.
You're always free to decline cookies if your browser permits. However, if you decline cookies, you may not be able to use certain features on the website,
and you may be required to reenter your password more frequently during a session.
Cookies On Our Website
Tyretraders.Com uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information
about website use by means of cookies, which are stored on users' computers.
The information generated relating to the website is used to create reports about the use of the website.
For the Live Chat function, a cookie is placed on your computer to identify your visit to our website so that our Live
Chat can provide you with the best service. This cookie is linked to identifiable information that we hold about your activity to this website.
This cookie does not hold any private information on your computer, or allow tracking of your visits to other websites.
For the Cart function, a session cookie is placed on your computer to identify your visit to our website so that our Shopping Cart can
provide you with the best service. This cookie is linked to identifiable information that we hold about your activity to this website.
This cookie does not hold any private information on your computer, or allow tracking of your visits to other websites and is deleted from your computer when you close your browser
or youe session expires.