Online Conditions Of Sale

Our terms and conditions apply to all online conditions of sale from our web site. The terms are set out below. Read them before ordering. You may wish to print a copy for future reference. Other terms and conditions such as our privacy policy should also be read as part of this agreement. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
We reserve the right to change these terms from time to time. Changes will be posted on this site.

We agree to sell you the goods for the prices stated. No goods shall be left unless an Adult signs for delivery.

Delivery charges and, when we estimate we may supply the goods to you are contained in our separate Delivery Section of the site. We try to deliver goods when stated but cannot guarantee delivery by such date.

Goods are subject to availability and if we cannot supply them we will inform you and you will be given a full refund of what you have paid.

The goods are sold at the price on our web site at the date we receive the order from you. If we find a pricing error on our web site we will inform you as soon as possible and give you the opportunity, if you wish, of reconfirming your order at the correct price or canceling it. If we cannot contact you we will cancel the order. If you cancel and you have paid the goods, you will be given a full refund.

Payment can be made by any means set out in our Delivery Terms We aim to keep details of your order and payment secure, however except in cases of negligence, we are not liable for any losses as a result of unauthorised access to information provided by you.

The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales.

Incorrectly Supplied / Ordered Goods

It is the customer's ultimate responsibility to ensure the goods ordered are the correct fitment and are suitable for their intended use or purpose. If your not sure please call us! Your order can be amended or cancelled as required. No liability will be accepted for goods ordered incorrectly for their intended use or purpose. To return items incorrectly ordered please see our returns policy

In the event of goods being supplied incorrectly by Tyretraders.com Ltd please inform us immediately and we will endeavour to exchange the goods as soon as possible. Do not use the items without the express authority from Tyretraders.com Ltd in writing otherwise this will be taken as you have accepted the goods as supplied.

Tyre Warranty

The tyre manufacturer must establish liability in order for Tyretraders.com Ltd to warranty a tyre. If a tyre is deemed warrantable by the manufacturer, then a credit will be raised, which will be in full minus the percentage of tread depth used. We would ask customers to understand the need for proper tyre examination by the manufacturer before establishing liability to replace the tyre. It is not therefore possible to resolve tyre warranty problems on the spot. Tyres are not warrantied when below the legal limit. Accidental damage is not covered unless explicitly stated.

Wheel Warranty

We cannot accept any wheels back if they are damaged or scratched. Please check before accepting delivery as this cannot be rectified afterwards.
If for any reason a wheel or tyre is damaged on Delivery do not fit it to your vehicle, We also advise a test fit prior to mounting tyres for wheel only packages.

Right to cancel

We want you to be totally satisfied with every purchase you make from Tyretraders.com Ltd. It is our aim to offer you exceptional value and quality at outstandingly low prices

If you are a consumer and you order any item from us, you have the statutory right within the United Kingdom to cancel the order and return any goods ordered in exchange for a refund. This statutory right of cancellation starts on the date that you submit your order and expires within seven working days beginning on the day after the day on which you receive the goods (hereinafter the "UK Statutory Right of Cancellation").

To cancel your order you should notify us by email, fax or in writing within 7 working days, and send the goods back to us within fourteen days of the date of cancellation. You are responsible for ensuring that the goods are received by us and are not damaged in transit. Goods should therefore be securely packaged. We recommend that you return items using recorded delivery, for your protection.

You are also responsible for the cost of returning items to us, unless the items were incorrectly delivered on our part, or the items are damaged or faulty.

For details of how to return goods please read our Returns Policy below. Please note that your statutory rights are not affected

Returns / Refund Policy

We aim to provide you with the highest standards of customer service. If you need to return goods bought online, please follow the guidelines below

If, for any reason, you are not completely happy with your purchase, simply return it to Tyretraders.com Ltd
Notification of intent to return / cancel any goods must be received within 7 working days from acceptance of delivery and returned within 14 days of delivery, unused in its original packaging, together with the receipt.
We reserve the right to reject good unsatifactory packaged
All products can be returned for refund providing they are in the same condition as supplied

1. No refund can be given on goods unless the goods are unused or are found to be faulty after investigation.
2. All non faulty goods for refund must reach us within 14days of the date of cancellation.
3. To help us process your return, goods should be accompanied by your name and contact details, the order number and the date of purchase. (Please print and complete a returns form to accompany your goods.) This will allow us to refund you correctly.
4. Please email, fax or telephone Tyretraders.com Ltd for a return authorisation code prior to returning goods.
5. Tyretraders.com Ltd will refund (including postage costs) any product which is wrongly delivered, is damaged on delivery or is found to be faulty after investigation.
6. Tyretraders.com Ltd will not refund postage expenses for non faulty goods returned.
7. Subject to the UK Statutory Right of Cancellation, any proper and reasonable costs that Tyretraders.com Ltd incur for the collection of non faulty goods will be deducted from your refund.

For return authorisation, please contact www.tyretraders.com Ltd
Tel: 0121 568 8000
Fax: 0121 568 8111

E-Mail: sales@tyretraders.com

Goods should be returned to:

Tyretraders.com Ltd
Unit 17, Radius Industrial Estate
Heath Road
Darlaston
Walsall
West Midlands
WS10 8XE

Faulty Goods

If you are concerned that a product we have supplied is faulty and wish to return it to us for assessment please follow the guidelines below:

1. Any goods returned for assessment must be in a clean and dry condition as per Health and Safety legislation.
2. Customers should contact Tyretraders.com Ltd by email or telephone for a Return Authorisation number prior to returning goods for investigation.
3. Goods should be accompanied by your name and contact details, the order number and the date of purchase. (Please print and complete a returns form to accompany your goods). This will allow us to refund you correctly.
4. Full details of the perceived fault should be given in a brief letter and the goods returned to the address below.
5. Please note that an investigation into perceived faulty goods may take several days to complete as we may have to refer the goods to the manufacturer.
6. If the goods are found to have a fault (in the instance of tyres) Tyretraders.com Ltd will, subject to the UK Statutory Right of Cancellation, apply the tyre industry standard allowance (see tyre warranty)
7. If the goods are found to not be faulty, the goods will be returned to you. Tyretraders.com Ltd, subject to the UK Statutory Right of Cancellation, reserves the right to charge you for the costs incurred in dealing with goods that are found not to be faulty.
8. Customers should note that by buying the product they are accepting the terms of the product guarantee and the terms and conditions of Tyretraders.com Ltd

For return authorisation, please contact Tyretraders.com Ltd
Tel: 0121 568 8000
E-Mail: sales@tyretraders.com

Goods should be returned to:

Tyretraders.com Ltd
Unit 17, Radius Industrial Estate
Heath Road
Darlaston
Walsall
West Midlands
WS10 8XE

Delivery.

Tyretraders.com will endeavour to supply any goods purchased within the agreed time normally 3-5 working days, but will not be held responsible for delays beyond their control. Responsibility for delivery times will be with the carrier company used. We will however try our utmost to ensure deliveries are prompt. In the event of any damaged or missing goods you should contact Tyretraders.com ltd directly. Deliveries signed for as in good condition and complete can not be rectified afterwards.

Fitting

Tyretraders.com constantly monitors the fitting stations and mobile fitters that we have signed up with our site. However, in the case of a problem occuring with the fitting service, the customer should take up the problem with the fitter station / mobile fitter concerned. Tyretraders.com legal agreement with the fitter stations or mobile fitter specifies their liability in this issue, and they have signed to this legal agreement as such.
Mobile fitting - it is the customers' responsibility to ensure that they have all the correct keys/locknuts etc and to ensure that access is available to the vehicle at the allotted time to enable the mobile fitter to complete his work. Failure to do so may incur extra costs to the customer ie: callout charge at a rate of £25.00 inc of V.A.T.

Privacy

Tyretraders.com Ltd Commitment to privacy

Tyretraders.com Ltd, are committed to protecting the privacy of those using our site and any personal information supplied to us. Tyretraders.com Ltd will not sell any personal information or share any information to third parties unrelated to it. Any information gathered will only be used in the enhancement of our web site and services such as common requests for products or FAQs and then no personal details will be given out.